General Policy

Due to the nature of research materials, all sales are considered final once an order has been processed and shipped.

Exceptions

Refunds or replacements may be considered only in cases of confirmed shipping errors, damaged items upon arrival, or incorrect products received. Any issues must be reported within a reasonable timeframe after delivery.

Review Process

All refund or replacement requests are reviewed on a case-by-case basis. Supporting documentation may be required to evaluate the request.

Contact

To request a review regarding an order issue, please contact:
protonforme000@proton.me